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Returns & Refund policy

Returns

Customers who have purchased from us should note that all returns/exchange enquiries must be received by us within 30 days of you receiving your goods at your nominated delivery address. When you receive your ordered product, please confirm the condition at first time. Once the ordered product without any damages, we can’t offer you a refund.

Sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds

All refunds are at the discretion of us. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.

In the event of a refund, you will receive your money in the same manner and currency in which you paid. The refund will be made in Australian Dollars (AUD) at the current exchange rate. We are not liable for any variation in amount refunded due to exchange rates.


Change of Mind

We does not offer refunds for change of mind. We reserves the right to refuse any return of a product due to change of mind.



Shipping

To return your product, you should mail your product to us. Please contact us to get the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When you return your product, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Special Order Product

Custom statues & Products requested by costomer are not refundable or exchangeable.

Due to the scarcity of custom statues (normally 10-20 worldwide) , they may hard to do after sales service. We promise to provide double packaging to protect them, but if it is damaged during transportation, we cannot provide repair or replacement.

Please think carefully before you make order.

ONE OFF Product


One off product cannot exchange or refund after being sold.


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